Centre Documents

On 6 November 2025, we provided our centre customers with notification that the centre contract transferred from The City and Guilds of London Institute to City & Guilds Limited, effective from 31 October 2025.  From this date, the terms and conditions of the updated centre contract between you and City & Guilds Limited, published below, shall apply.

If you have any questions about the centre contract please contact the Customer Services team at customersupport@cityandguilds.com or 0192 4930 800.

Welcome to the Documents & Policies page - below you will find links to relevant pages on the City & Guilds website, and additional documentation specific to City & Guilds NPTC qualifications and assessments.

City & Guilds Quality Assurance Information

Reasonable Adjustment and Special Consideration (RASC) Manual and Access Forms

Guidance and regulations relating to candidates who are eligible for adjustments in assessments, and the forms for completion. 

Examinations

Instructions for conducting examinations (ICE code of conduct)

City & Guilds Centre Charges List

Details of the Minimum Spend Threshold operated by City & Guilds and a link to the complete Centre charges document

Re-platforming information

To view the webinar again please access this link: Registration

To view the recent Q&A meeting please access this link: https://youtu.be/eEAwZN-lDoY

To review the Teams meeting 29 April 2025 please access this link: https://youtu.be/3f2tsLHm1_w